Privacy policy

Privacy Policy - Total Home Solutions of Central Texas LLC

Last Updated: 03/22/2025

1. Introduction

Total Home Solutions of Central Texas LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or engage with our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, phone number, email, and any details provided through contact forms or service requests.

  • Payment details when you make a purchase or payment through processing services, cash, or check (we do not store credit card or banking information—payments are processed securely through third-party processors).

Non-Personal Information

  • Browser type, IP address, and analytics data collected through cookies to improve website functionality.

Forms & Documents

  • If you access invoices, estimates, or other documents through our platform, we may collect authentication and engagement data for business operations.

3. How We Use Your Information

We use collected information to:

  • Provide and improve our services.

  • Process payments securely through third-party payment processors.

  • Respond to inquiries and service requests.

  • Improve website functionality and user experience.

  • Market our services, including using project photos (as detailed below).

  • In the future, we may use email to send service updates, appointment confirmations, or promotions. Clients can opt out at any time.

4. SMS Messaging Policy

By providing your phone number and engaging with Total Home Solutions of Central Texas LLC, you consent to receive SMS messages from us regarding appointment confirmations, service updates, and promotional offers.

Message Frequency & Opt-Out

  • Message frequency varies based on service needs and may include appointment reminders, confirmations, and promotional messages.

  • You may opt-out at any time by replying STOP to any message received.

  • You may request additional information by replying HELP.

  • Message and data rates may apply depending on your mobile carrier.

Privacy & Data Protection

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • SMS messaging is used only for service-related communications.

  • Your information is stored securely, and we take necessary precautions to prevent unauthorized access.

  • We do not guarantee uninterrupted or error-free messaging and are not responsible for carrier-related issues.

By continuing to communicate with us via SMS, you acknowledge and accept these terms.

5. Photography & Marketing Use

Use of Project Photos

We may take photos of completed work for marketing purposes, including on our website, social media, and advertisements. We strive to obscure or avoid addresses, portraits, and identifying items to protect client privacy.

Client Rights & Opt-Out

If you prefer that photos of your project not be used, or if you wish to have an image removed, please contact us at TotalHomeSolutionsCentralTexas@gmail.com or call (325) 704-7009. We will promptly remove any requested photos.

6. Third-Party Services & Data Sharing

We do not sell or share personal information with third parties, except as necessary for:

  • Payment processing

  • Scheduling software

  • Legal compliance

All payment transactions are processed securely, and we do not store or manage credit card or banking information.

7. Data Protection & Security

We implement the following security measures to protect your data:

  • Encryption & Secure Storage: Sensitive data, including invoices and client communications, are stored using secure, encrypted systems.

  • Restricted Access: Only authorized personnel have access to client information on a need-to-know basis.

  • Payment Security: Since we use third-party payment processors, we do not store credit card or bank account details.

  • Document Security: Any digital invoices, estimates, or service agreements shared through our platform are protected with unique access links and may require authentication.

  • Breach Response: In the event of a data breach, affected clients will be notified within 72 hours with details and next steps.

While we take these precautions, no system is 100% secure. By using our services, you acknowledge that we are not responsible for unauthorized access due to factors beyond our control, such as hacking, malware, or third-party security failures.

8. Website Access Restrictions & Legal Waiver

By accessing this website or communicating with Total Home Solutions of Central Texas LLC, you agree that:

  • Creditors, debt collectors, or individuals pursuing legal action against us, our clients, or subcontractors are prohibited from accessing this website or using its content for claims or litigation.

  • Engaging with this website constitutes agreement to waive any right to pursue or litigate claims against us, our clients, owners, employees, or subcontractors.

  • Unauthorized use of this website for legal claims violates this policy and may result in counterclaims.

  • These terms serve as a protection to our clients and ourselves.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Acknowledgment & Agreement

By engaging with Total Home Solutions of Central Texas LLC, including but not limited to requesting a service, making a payment, signing a contract, or visiting our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

  • If you do not agree with any portion of this policy, you must immediately cease using our services and notify us in writing.

  • Continued use of our services constitutes acceptance of this Privacy Policy.

  • You waive the right to claim ignorance of this policy as a defense in any dispute.

11. Contact Us

For any questions about this Privacy Policy or to request photo removal, please contact us at:

Total Home Solutions of Central Texas LLC
📧 Email: TotalHomeSolutionsCentralTexas@gmail.com
📞 Phone: (325) 704-7009